KEENWALKING's OPERATIONS CONTINUE BUT DELIVERY TIMES MAY BE LONGER THAN USUAL.
1. Can I place an order? Will KEENWALKING deliver the package?
Yes, KEENWALKING's activities are currently continuing. However, delivery times may be longer than usual and our selection of items available for international shipping may be temporarily reduced. You can find updated delivery times on the product detail page for each item, and in checkout. Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools).We're working with our suppliers to temporarily prioritize household staples, medical supplies and other high demand products coming into our fulfillment centers so we can more quickly receive, restock and ship these products to customers. Our teams are working to ensure availability of these products, and continue to bring on additional capacity to deliver customer orders. We're continuing to ship all available selection in our inventory, but some products may currently take longer to ship.
2. What's the status of my order and delivery? Can I change the address on my order?
You can track your order and deliveries at Order tracking. You can change the delivery address for an order until it ships. Once your order has shipped, you can find tracking information in your order details (we send order tracking numbers through emails). If an order includes multiple items, each may have separate delivery dates and tracking information.
3. Why are some items taking longer to ship?
As COVID-19 has spread, we have seen an increase in people shopping online. To serve our customers while also helping to ensure the safety of our associates, we have changed our logistics, transportation, supply chain, purchasing, and third-party suppliers processes to prioritize stocking and delivering items that are a higher priority for our customers. This has resulted in some of our delivery promises being longer than usual.
4. Can I still make returns?
Yes. We are still processing returns. To start a return and learn more about returns, please visit our return policy.
5. Is it safe to receive orders?
For guidance on Coronavirus, please refer to the World Health Organization website.
6. Is it possible to reduce contact with drivers when they deliver my orders?
Yes. Our delivery partners have been advised to reduce contact with customers by placing packages at the customer's doorstep and stepping back.