Processing and shipping time
All items are subject to a handling period before they are dispatched. Please allow 2 to 3 business days for handling, in most cases we will ship your order same day or the following business day.
- USA & Canada Orders: Delivery typically takes 7-21 days after an item ships. Orders are mainly delivered by USPS (United States Postal Service).
- International Orders: Delivery typically takes 15-40 days after an item ships, sometimes faster.
Certain high demand products may have a longer delivery time. In some cases shipping time can take up to 8 weeks. Factors such as delayed logistics, holiday periods such as Christmas, weather conditions, natural disasters and customs clearings may have an impact on the delivery time. While most packages arrive on time, there may be circumstances and delays that carriers may experience. Your patience is truly appreciated. We are constantly working on improving our shipping times while keeping the same low prices for our customers.
We guarantee your products will arrive safely in your destination country under our Buyer Protection. In the unlikely event your package is lost, we will re-send the goods or give you a full refund.
We DO NOT OFFER refunds while a product is in transit as it is already on the way to you. We understand this can be a long time, but it is worth the wait at the competitive prices we offer.
Please DO NOT order if you need an item before an expectant date, we hold no responsibility to the couriers and the current conditions out of our control.
Email firstname.lastname@example.org and mention your order number + shipping address so our customer service team can assist you. When we are unable to provide tracking for certain international orders, our company guarantees 100% delivery to all destinations so there is no need to worry. Any missing items will be re-shipped to you, free of charge.
For orders within North America, a tracking number that you can use to track your shipment is available upon request and normally become available in the system after about 7-10 business after your package has sent out. You may enter tracking information in this portal: https://www.usps.com/shipping/trackandconfirm.htm
Please take note that the expected delivery date is provided by the courier, and is subject to change. For questions about the status of your shipment, please contact the courier directly:
PHONE: 1-800-ASK-USPS (1-800-275-8777)
Tracking sites for worldwide orders:
Handling orders with multiple items
We do our best to reduce costs on your end so you don't have to pay high taxes on your items.
We have a large assortment of products and source them from all over the globe to get the best quality at the best price.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages with no additional shipping charges. You may receive multiple packages on different days. Please keep this in mind when receiving deliveries. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)
Custom and other duties
Keen Walk is not responsible for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.
Keen Walking will not be responsible for any duties, taxes, or customs fees under any circumstances.
If the order arrives at your country and...
- The customer refuses to accept the package
- Number of attempts is made in the country of destination to deliver the package.
Keenwalk reserves the right to abandon the package(s) and will not be responsible for any refund.
Proof of delivery & Responsible after delivery
We are not responsible for item(s) being misplaced/ stolen after delivered (E.g. after delivered mailbox). We will ensure the item is delivered to your address according to information provided by the logistic company. Customer will be liable for the shipping cost if a replacement item is needed.